error is an error recognized by the printer’s formatter and/or firmware. This error occurs when a type of information received
by the printer is not understood, too complex, using a certain language, detail,
or command not supported by the printer. Out of confusion the printer generates the 49error.
When 49 error occurs:
Disconnect Network Cable/Check the print cue
cycle the printer and see if the error reoccurs. If not, the error may have been caused by a print
job that was too complex or using a certain graphic not supported or recognized
by the printer.
Delete current printer driver
the most current driver available on HP’s website to eliminate
the possibility of the driver being corrupt.
Remove the network card
machine off, remove network card, and turn machine back on. If error goes away with the card removed, it is
likely a defective card.
Remove hard drive
applicable, remove hard drive – if error clears, the hard drive may be defective.
Remove any additional memory
printers have a memory dimm in addition to the firmware.
If the error continues after the above steps have been completed, the firmware Dimm may need to be flashed which would upgrade or possibly fix any flaws unique to the dimm. If the firmware dimm has been upgraded or replaced and the 49 error persists,
the Formatter would need to be replaced.
Not all printers have
a firmware or ROM (Read Only Memory) dimm. On older models the firmware is internal to the
formatter to where the formatter may need to be replaced. Some printers have a firmware dimm but it may not be FlashROM in
which it can’t be upgraded or flashed to where the firmware dimm would need to be replaced. Most of the newer
models have the flash ROM and can be upgraded or flashed through a free download
available on HP’s website.
The firmware is responsible
for giving the formatter or enabling most of its capabilities such as recognizing
certain fonts, details, and graphics in which the firmware determines the types
of information the formatter can recognize and process.
has been defined by Technical Support Staff at Laser Pros International*