The 49.xx error is an error recognized by the printer’s formatter and/or firmware.  This error occurs when a type of information received by the printer is not understood, too complex, using a certain language, detail, or command not supported by the printer.  Out of confusion the printer generates the 49error.

When 49 error occurs:

o       Disconnect Network Cable/Check the print cue

o       Power cycle the printer and see if the error reoccurs.  If not, the error may have been caused by a print job that was too complex or using a certain graphic not supported or recognized by the printer.

o       Delete current printer driver

o       Download the most current driver available on HP’s website to eliminate the possibility of the driver being corrupt.

o       Remove the network card

o       Turn machine off, remove network card, and turn machine back on.  If error goes away with the card removed, it is likely a defective card.

o       Remove hard drive

o       If applicable, remove hard drive – if error clears, the hard drive may be defective.

o       Remove any additional memory

o       Some printers have a memory dimm in addition to the firmware.

o       Cold reset machine

If the error continues after the above steps have been completed, the firmware Dimm may need to be flashed which would upgrade or possibly fix any flaws unique to the dimm.  If the firmware dimm has been upgraded or replaced and the 49 error persists, the Formatter would need to be replaced.

Not all printers have a firmware or ROM (Read Only Memory) dimm.  On older models the firmware is internal to the formatter to where the formatter may need to be replaced.  Some printers have a firmware dimm but it may not be FlashROM in which it can’t be upgraded or flashed to where the firmware dimm would need to be replaced.  Most of the newer models have the flash ROM and can be upgraded or flashed through a free download available on HP’s website.

The firmware is responsible for giving the formatter or enabling most of its capabilities such as recognizing certain fonts, details, and graphics in which the firmware determines the types of information the formatter can recognize and process.

**This error has been defined by Technical Support Staff at Laser Pros International*