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Laser Pros News
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| World Expo 2009 - Las Vegas - August 19-21, 2009
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Our very own Ebben Joslin and Todd Mackoway will be presenting the seminar: "Solutions to Laser
Printer Failures - Interactive" and encourage you to sign-up and join us! Our seminar will include the
most common issues we have found from the 100's of Tech Support calls we receive each week and
will cover the most common LJ, CLJ, and MFP printer models.
Visit World Expo 2009 website for further details.
We are also an exhibitor! Join us at booth #2126. We will have informative hand-outs, printer cores
on display, and more!
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| January 2009 - New Technology Developments |
Laser Pros International, an industry leader in laser printer parts, service, and support, unveils "New Technology Developments" for the HP P3005 formatter.
Any HP P3005 formatter produced by Laser Pros will receive a full upgrade to duplexing technology. "At this time, we are not aware of any other vendor in the industry utilizing such technology as we are here," says Dan Eckrich of Laser Pros Research and Development team. He also adds, "Every item is guaranteed the latest revision and current service notes at the time of production."
Laser Pros continues to lead the industry in technological advancements and new product development. This innovative philosophy ensures Laser Pros will always provide their customers with the most dependable and preferred product in the repair industry.
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| December 2008 - LPI Gives to the Community |
Known for their generosity in the community, Laser Pros International (LPI) and its employees donated over $2,000 to the local Food Pantry and will continue with their efforts throughout 2009.
With the majority of LPI’s 94 employees being from the Rhinelander area, they recognized the importance of the Rhinelander Food Pantry (RFP) program and were more than willing to give to those in need.
Through the holiday season, a food drive was held at Laser Pros which brought in boxes upon boxes full of non-perishable food items for the pantry. Separate contributions of two $1,000 checks were presented to the RFP in 2008.
With so many employees expressing the desire to support the Rhinelander Food Pantry (RFP), the owners of LPI gave the option of “Payroll Giving” in which monthly contributions are automatically deducted from paychecks and matched dollar for dollar by the company.
This idea serves as a great opportunity for employees to guarantee their gift of charity to those in need. |
| May 2008 - LPI @ Recharger World 2008 |
More than 100 classes were held at Recharger World Expo this year, including LPI’s very own Ebben Joslin and Todd Mackoway's presentation - “Solutions to Current Laser Printer Failures”. This seminar covered the most current common failures seen in the field. Along with proper identification, diagnosis and fixes.
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| May 2008 - LPI Celebrates 10 Years in Rhinelander WI
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Laser Pros International (LPI) first opened their doors for business in 1990 in Madison, WI. After a couple moves, and continued growth, in 1998 LPI moved the business to Rhinelander, where it has remained thriving since. Recently, Laser Pros celebrated their 10-year anniversary in the Rhinelander location.
LPI’s current 40,000 square foot facility located just past the airport in Rhinelander continues to succeed as one of the world’s largest supplier of laser printer parts and accessories. Much of LPI’s growth can be attributed to their dedicated employees. LPI currently employs over 100 full and part time employees, where consensus is – LPI is one of the best places to work in the Rhinelander area. Their extremely low turnover is an attest to that fact, with twenty four employees celebrating 10+ years of work with LPI in 2008.
As part of the anniversary celebration and employee appreciation, LPI provided a companywide picnic, several drawings for chamber bucks, and $50 gas cards to all their employees. Laser Pros is an equal employment opportunity employer and looks forward to another great 10 years in Rhinelander.
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| February 2008 - NEW Research & Development Department
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Laser Pros International (LPI) is pleased to introduce our new Research and Development (R & D) Department. The main focus of the R & D Department will be on expansion of current product offering while researching and implementing new product lines.
LPI is dedicated to the continuous improvement which enhances product performance and quality while maintaining and exceeding industry standards. Identifying and troubleshooting product issue through innovative research and at times, unconventional methods, contributes to LPI’s exceptionally low warranty rates.
Consistently, LPI goes above and beyond customers’ expectations to guarantee excellence, service, and value. The addition of a new R&D Department is a product of customer feedback and excellence sought by LPI to continually develop the overall customer experience.
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| January 2008- LPI Core Banking
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LPI’s Core Banking program allows customers to ship extra, repairable cores to us for future use on account.
All core bank inventories are tracked in our ERP System and available for your viewing online within the Account Activity section of your web account. Customers can also view Core Bank RMA’s via a Core Report that is emailed bi-weekly. Please note, Cores returned and processed as CORE BANK RMA’S are not redeemable for cash, and may be used for internal application on account only.
LPI continues to enhance processes and programs to better serve the changing needs of their customers. Please feel free to contact the RMA office staff with any questions or concerns you may have at 888-558-5277.
To view the list of cores accepted from Laser Pros International, click here.
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| September 2007- Enhanced Technical Resources
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For the most current and abundant array of HP Laser Printer Technical Resource information, Laser Pros International is “the service leader.”
LPI’s website contains links to 100’s of downloadable part diagrams and instructions, with part list information, part descriptions, exploded illustration of each section within a specified printer, and the ability to order with a simple click of the mouse.
Reference tools are added online daily to keep customers up to date on the most recent happenings related to laser printers, such as a 49.xx Errors Reference Document. The 49.xx error is one of the most recurring and recognized error with HP LJ Printers recently, and can help to identify, diagnose and fix issues related to the 49.xx error code.
The diagrams can be viewed online by everyone, but pricing and availability for each part requires a login. To obtain one, customers will need to register online by visiting the registration page. Processing is completed within 24 hours.
As always, LPI’s Technical Support remains FREE and can be contacted via by emailing Technical Support , submit an online support form, or by calling toll free 888-558-5277.
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| August 2007- Recharger World Expo 2007
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Laser Pros International Technical Support Specialist Ebben Joslin and Account Representative Bill Donner teamed up and presented the seminar “Tech Tips beyond the Manual”. Their combined vast knowledge and experience in the printer industry is second to none.
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| September 2006 - LPI's New Resource Center
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Laser Pros International recently unveiled an all new Resource Center. Complete with reference tools, technical tips, and the very latest product details available.
LPI’s very detailed and easy to navigate section on Common Replacement Parts offers product identification information detailed by laser printer model and printer class.
LPI’s Resource Center is continually updated to keep customers abreast to the latest developments within the laser printer industry, to include Technical Tips from their industry leading Technical Support Staff, the most recent product identification available for HP parts, and general tech tips not typically found in service manuals.
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Laser Pros International Corp.
One International Lane
Rhinelander, WI 54501
888-558-5277
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