Laser Jet P2015 Paper Jam Error
Problem: HP Laserjet P2015 paper "jam" light remains on steady
Solution: To begin, check all of the photo sensors throughout the entire paper path
90% of the time, the formatter is at fault. The formatter is actually locking up during the initializing stage.
||Remove the left cover from the 4 tabs (image 1)
||Locate the test switch (image 2) on the engine control board just under the formatter and to the right of the ribbon cable.
||Print the "engine test" which bypasses any formatter condition
If the test prints correctly you will see a page of horizontal lines, thus confirming the formatter needs to be replaced.
Q7805-69003 – Network Formatter
Q7804-69003 – Non-Network Formatter
* Note: Defective formatters have also been known to have the control panel lights lock up during any part of Power-On sequence.