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Parts Suffix Key
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Laser Jet P2015 Paper Jam Error

Problem:  HP Laserjet P2015 paper "jam" light remains on steady

Solution: To begin, check all of the photo sensors throughout the entire paper path

90% of the time, the formatter is at fault. The formatter is actually locking up during the initializing stage.

To verify:
1. Remove the left cover from the 4 tabs (image 1)
2. Locate the test switch (image 2) on the engine control board just under the formatter and to the right of the ribbon cable.
3. Print the "engine test" which bypasses any formatter condition

If the test prints correctly you will see a page of horizontal lines, thus confirming the formatter needs to be replaced.

Q7805-69003 – Network Formatter
Q7804-69003 – Non-Network Formatter


* Note: Defective formatters have also been known to have the control panel lights lock up during any part of Power-On sequence.



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