Laser Pros Warranty Policy
*This policy is subject to change without prior notification*
Any defective parts returned to LPI are subject to our warranty policy. Before returning this product, contact RMAOffice@LaserPros.com for an RMA Number. Warranty replacement parts are available provided your account is current and active. The warranty invoice will be credited when the following are satisfied:
- Reason for return must be verified by LPI Technical Support Team.
- All parts must have a valid RMA number.
- Replacement product(s) will be shipped the same ship method as original invoice.
- Customers are responsible for all freight charges when returning product and will not be reimbursed for original freight on order. Products should be returned using a traceable service (FedEx, UPS, USPS), as tracking numbers may be required to verify receipt. Customer is responsible for missing, damaged, or lost packages and claim must be filed with carrier.
- Parts must be received within 30 days from the warranty claim date. After 30 days, RMA will be closed and product(s) cannot be returned.
- OEM/Aftermarket part(s) that are deemed as invalid warranty will be denied credit.
- LPI Remanufactured part(s) that are deemed as invalid warranty will be assessed a $25 fee and will be deducted from the credit.
- Customers will be contacted by RMA Department if the return is invalid. After contact, LPI will hold the product(s) for 3 business days to allow for any disputes. Once the 3 business days have lapsed, the product(s) will be disposed of and RMA will be closed. There will be no credit or return issued once the RMA is closed.
Credit may not be issued for your return if
- Product tags/seals/barcodes are invalid, removed, or have been altered or tampered with.
- Items returned are beyond the warranty period.
- Items are received 30 days after the warranty claim date.
- Items contain damage received in return transit.