Exchange Program Policy

This policy is subject to change without prior notification

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  • Return all cores to:
  • Laser Pros International
  • One International Lane
  • Rhinelander, WI 54501

Cores for parts ordered on exchange are required to be returned within 30 days of the original order date. Cores returned must have a valid Return Merchandise Authorization (RMA) number and return address clearly printed on the package.

  • Exchange product must be returned using an RMA number. RMA numbers are your packing slip number/order number/confirmation number located on packing slip or invoice copy, starting with ORD or EORD.
  • A core bill will be assessed 30 days from order date for cores that are not returned on time or received improperly labeled. Cores may be accepted up to 45 days from the original purchase date.
  • Cores must be returned using a traceable delivery service (FedEx, UPS, or USPS), as tracking numbers may be required to verify receipt. Customer is responsible for missing, damaged, or lost packages and claim must be filed with carrier.

Credit may not be issued for your return if:

  • Cores are received after 45 days of original purchase date.
  • Cores are returned with invalid information.
  • Cores are non-repairable.
  • Cores are improperly packaged; LPI is not responsible for damage incurred in transit.
  • Customers will be contacted by RMA Department if the return is invalid. After contact, LPI will hold the product(s) for 3 business days to allow for any disputes. Once the 3 business days have lapsed, the product(s) will be disposed of and RMA will be closed. There will be no credit or return issued once the RMA is closed.