Tech Tip - Common Issues Caused by a Failing RM2-5715 Feed Drive

Ebben

Author: Ebben Joslin, Technical Support Supervisor

Published on October 23rd, 2025


Covers:

  • – HP M501, M506, M507, E50045, E50145, M527 MFP, M528 MFP, E52545 MFP, E52645 MFP

Description:

The RM2-5715 feed drive assembly plays a key role in controlling and ensuring the proper movement of paper throughout the printer. Over time, the internal gears and components within this assembly can wear down, leading to several common issues and error codes.

Typical Symptoms of a Failing RM2-5715
    When the feed drive begins to fail, users may experience:
  • Grinding noises from the right side of the printer (often mistaken as coming from the rear)
  • Frequent paper jams or 13.B2.D2 paper jam errors from tray 2
  • 60.02 tray lift errors
  • 41.03 unexpected paper size errors
How to Identify

If your device makes a grinding noise during startup or while feeding paper, especially from the right side, there’s a high likelihood that the RM2-5715 feed drive is the culprit.

A visual inspection may also reveal worn or cracked gears/components inside the assembly.

Ref #3 – location of paper feed drive assembly.
Source: HP LaserJet M501, M506, M507, E50045, E50145, MFP M527, M528, E52545, E52645 - Repair Manual; Parts and diagrams: Internal assemblies (4 of 4)
RM2-5715 Feed Drive Assembly Location

Solution

In most cases, replacing the RM2-5715 paper feed drive assembly will resolve the issue.