Tech Tip - HP Residual Paper Jam Errors M455/E45028/M480MFP/E47528MFP

Ebben

Author: Ebben Joslin, Technical Support Supervisor

Published on October 2nd, 2025


Covers:

  • – HP CLJ M455, E45028, M480 MFP, E47528 MFP

Description:

After powering on the printer or opening the rear door, the following residual paper jam error codes may appear:

13.00.FF, 13.D3.FF, 13.B2.FF

These codes are not triggered from printing, but are typically caused by:

  • Paper fragments remaining in the rear door
  • A stuck sensor flag
  • A dirty or defective sensor
  • A failing DC controller board
Diagnosing and Resolving Issue:
  1. Look for Paper Obstruction
    Inspect the paper path in the rear door to verify no residual paper is jammed (Small pieces may have torn during removal and may not be immediately visible).
  2. Inspect Sensor Flags and Sensors
    • 13.00.FF – Check if the flag on the secondary transfer assembly toggles. If it does, replace the fuser (RM2-6460).
    • 13.D3.FF – Check if the corresponding flag toggles. If it does, blow out debris with compressed air, or replace the Duplex Re-Feed Assembly (RM2-6387).
    • 13.B2.FF – The registration assembly has 4 connected flags. Verify the flags rotate together into 3 different “home” positions. If they do not rotate properly, or cleaning the sensor with compressed air does not resolve the issue, replace the registration assembly (RM2-1839).

    Caution: If flag is stuck, you may attempt to free/loosen the flag, but this can cause it to break.

  3. DC Controller PC Board
    If the above steps do not resolve the issue, the DC Controller Board (RM3-7272) is likely faulty and will need replacement.
Residual Paper Jam Flag Locations 1

Residual Paper Jam Flag Locations 2